Returns

Unwashed, unworn and unused items in their original condition may be returned upon presentation of the original invoice within 14 days of order receipt.

Returns or exchanges of online purchases may be made in person or by post.

If you have requested a refund we will notify you via email once your refund has been processed.

If you would like to exchange an item, please inform us of the style, size and colour that you would prefer. The item from the original order will first be returned and a new order containing the exchanged item will be processed. Any discounts received will be carried over in an exchange. We will notify you via email once your exchange has been processed.

As Country Road is not liable for the loss of an item being returned we recommend that you return it using registered mail.

If you are returning or exchanging a faulty, damaged or incorrect item we will pay for the packaging and postage costs. However, we are unable to offer free delivery for ‘change of mind’ returns or exchanges.

In Person

Present your online invoice at any Country Road retail store within 14 days of order receipt.

Use our Store Locator to find your closest store.

The method of payment used to make your purchase must be presented.

Orders made via Paypal may be refunded to the credit or EFTPOS card of your choice: please note that the cardholder name must be identical on both the original invoice and a form of photo identification must be presented.

If any of the above cannot be provided, a gift card will be issued.

We cannot accept the return or exchange of Country Road purchases in Trenery, Country Road Clearance, Myer or David Jones stores.

By Post

Please post your item along with the original invoice to:

Australian Orders
Country Road Returns
197-205 Boundary Road
Laverton North, 3026
Victoria, Australia

New Zealand Orders
Country Road Returns
12 Eden Street
Newmarket, 1023
Auckland, New Zealand

International Orders

International returns or exchanges must be made through our Customer Service Team. Please Contact Us so that we may assist you.