Unwashed, unworn and unused items in their original condition may be returned upon presentation of the original invoice within 14 days of order receipt.
Returns or exchanges of online purchases may be made in person or by post.
Refunds will be processed using the original tender type. EFTPOS/Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase). We will accept returns of bathers, under these conditions, as long as they are unworn. Bathers must be tried on wearing full briefs and returns will only be accepted in instances where the hygiene stickers and all tags are intact.
All bathers will be assessed prior to any returns being processed. For health reasons, there are no returns or exchanges on the purchase of underwear unless exhibiting a genuine manufacturing fault.
Sale items are subject to the same returns policy.
If you have requested a refund for your online order, we will notify you via email once your refund has been processed.
If you would like to exchange an item, please inform us of the style, size and colour that you would prefer. The item from the original order will first be returned and a new order containing the exchanged item will be processed. Any discounts received will be carried over in an exchange. We will notify you via email once your exchange has been processed.
As Country Road is not liable for the loss of an item being returned we recommend that you return it using registered mail.
If you are returning or exchanging a faulty, damaged or incorrect item we will pay for the packaging and postage costs. However, we are unable to offer free delivery for ‘change of mind’ returns or exchanges.
Present your online invoice at any Country Road retail store within 14 days of order receipt.
Use our Store Locator to find your closest store.
The method of payment used to make your purchase must be presented.
Orders made via Paypal may be refunded to the credit or EFTPOS card of your choice: please note that the cardholder name must be identical on both the original invoice and a form of photo identification must be presented.
If any of the above cannot be provided, a gift card will be issued.
We cannot accept the return or exchange of Country Road purchases in Trenery, Country Road Clearance, Myer or David Jones stores.
Please post your item along with the original invoice to:
Country Road Returns
197-205 Boundary Road
Laverton North, 3026
New Zealand Orders
Country Road Returns
12 Eden Street
Auckland, New Zealand
Please note: The above addresses are only able to process returns for online orders. All other returns can be directed to our Country Road stores. To find a store near you, please click here.
International returns or exchanges must be made through our Customer Service Team. Please Contact Us so that we may assist you.